FAQ

Please message us directly to our phone number before 12pm of the delivery day:

> We will coordinate additional products that are to be added to your order;

> We’ll modify your original order;

> Please note that there may be additional charges for changing your order.

You can also cancel and place the order again.

To check if a promo applied to your completed order:

In-app

1. Open the Your Easy Store app.
2. Tap ‘Account’ then ‘Order History’.
3. Find your pending order and open it. You should be able to see whether a promo code was applied.

Website

1. Click the profile button on the top-right then ‘My Orders’.
2. Find your pending order and open it. You should be able to see whether a promo code was applied.

Please note: promo codes can only be used once unless specified otherwise. Any leftover credit on a single promotion does not apply to future orders. 

We know it’s important to have your order delivered on time. Stores and delivery personnel do their best to meet this expectation. External factors such as traffic and weather conditions, or a busy store can cause delays.

Can you get a delivery time update?

When you place an order, we have our support team in constant contact with the delivery personnel. If they are foreseeing difficulties related to on-time delivery, our support team is updated promptly.

Check the status of my order

In-app

1. Open the Your Easy Store app.
2. Tap ‘Account’ then ‘Order History’.
3. Find your pending order and for the description to understand its status.
4. Under ‘Order Notes’ at the bottom, you can find more details about out-of-ordinary situations like late delivery due to traffic.

Website

1. Click the profile button on the top-right then ‘My Orders’.
2. Find your pending order and for the description to understand its status.

Connect with our Support Staff

1. Message us directly to our phone number to request the more detailed status update on the delivery. Alternatively, you can send an email to support@yestore.ca.
2. Our staff will check in with the delivery personnel, and either message you back or give you a call.

The app will let you cancel an order up until 12pm of the delivery day.

We can only guarantee a full refund if you did the cancelation prior 12pm of the delivery day.

1. Open the Your Easy Store app.
2. Tap ‘Account’ then ‘Order History’.

Message us directly to our phone number to let us know that you’ve received a wrong order. Alternatively, you can send an email to support@yestore.ca. We recommend providing a photo of your order, so we can thoroughly review your request.

1. Depending on the situation, we will either rectify the order on spot by sending back our delivery person to bring you the correct order;
2. Or we will initiate a refund depending on the missed products.

We’re sorry the order you received didn’t meet your expectations.

1. Please let us know what went wrong using the form below. We’re able to provide the best support if contacted within 48 hours of placing the order.
2. We recommend providing a photo of your order, so we can thoroughly review your request.